It is very unusual for one of our lampshades to be returned to us and we take pride in our quality control process. However if you receive a lamp shade that is damaged please let us know immediately by email to firstname.lastname@example.org we will advise how to return it together in the original packaging. The return will be at your expense until we agree that the lampshades are damaged and we will then reimburse you the cost of the return.
Please ensure that any returned lampshades are insured as we cannot be held liable for goods in transit over which we have no control.
If you want to cancel your lamp shade order please contact us urgently by email email@example.com with the word CANCEL in the subject line in capitals so we can deal with it as a priority.If we have not made your lampshade we will refund your payment within 14 days of the cancellation being accepted. You have 14 days from the day following receipt of your goods to cancel your order. Please note that cancellation after dispatch is not applicable to lampshades specifically made to your order including mix and match lampshades and lampshades made with fabrics supplied by you. Please ensure that the size, lining colour and fabric choice are correct at the time or ordering your lampshade.
This policy does not affect your statutory rights.